Refund & Return Policy

Last updated: August 18, 2026

At PrimeKart, we want you to have a positive shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, please contact us as soon as possible.

Eligibility for Returns

A product may be eligible for return if:

• You received a damaged product.

• You received an incorrect product.

• The product is defective.

• The product meets the applicable return conditions stated on the product page.

Products must generally be unused and returned in their original packaging, where applicable.

Non-Returnable Products

Certain products may not be eligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any product-specific return conditions will be mentioned on the relevant product page.

How to Request a Return

To request a return, contact our customer support with:

• Order number

• Customer name

• Reason for return

• Photographs or videos of the product, where applicable

Our team will review the request and provide further instructions.

Damaged or Incorrect Products

If your order arrives damaged or you receive the wrong product, please contact us promptly after delivery with photographs or other supporting information.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed using the applicable payment method or another appropriate method permitted by law and our payment provider.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Cancellation

Order cancellation requests may be accepted if the order has not already been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.

Contact Us

For return or refund assistance, please contact us using the contact details available on our website.